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Nectir AI FAQ
Answers to common questions about Nectir AI.
Getting Started
What is Nectir AI?
What is Nectir AI?
Nectir AI revolutionizes education by empowering educators to create personalized AI Assistants tailored to their curriculum, providing 24/7 guidance through interactive conversations. Seamlessly integrated into the LMS, these AI Assistants offer instant feedback, clarify concepts, and identify knowledge gaps, enhancing learning outcomes while reducing educator workload.By leveraging advanced language models like GPT-4.1, Claude Sonnet 4, and Gemini 2.5 Pro in a secure, FERPA-compliant environment, students benefit from continuous support, building deeper comprehension and confidence. Educators can offload repetitive tasks, allowing them to focus on more meaningful activities. This innovative platform redefines the modern classroom, making it the ultimate win-win for both students and educators.Check out our website!
What's the difference between a Workspace, Group, and Assistant?
What's the difference between a Workspace, Group, and Assistant?
These are the three key organizational levels in Nectir:
- Workspace: The top-level container that houses all your Groups and Assistants. Think of it as your institution or organization’s main account.
- Group: A specific class, course, or team within your Workspace. Each Group can have its own Assistants, members, and content.
- Assistant: The AI-powered helper that lives within a Group. Each Assistant can be trained on specific materials and customized for particular subjects or purposes.
How is Nectir AI different from other AI tools?
How is Nectir AI different from other AI tools?
Nectir AI is specifically designed for education with several key advantages:
- Privacy and Security: Your data is never shared with third parties or used to train models, unlike consumer AI tools
- FERPA Compliance: Built specifically to meet educational privacy requirements
- Customizable Training: You can upload course materials, syllabi, and assignments to train your Assistant on your specific content
- Educational Focus: Designed to guide learning rather than provide direct answers, with built-in safeguards against academic dishonesty
- LMS Integration: Seamlessly connects with your existing learning management system
- Analytics Dashboard: Track student engagement and usage patterns to understand how your Assistant is being used
- No Generic Responses: Responses are tailored to your curriculum and teaching style
Do I need technical skills to set up an Assistant?
Do I need technical skills to set up an Assistant?
No, Nectir AI is designed to be user-friendly for educators without technical backgrounds. Setting up an Assistant involves:
- Simple Upload Process: Drag and drop your course files (PDFs, Word docs, slides, etc.)
- Template Prompts: Choose from pre-written prompts designed by education experts
- Intuitive Interface: All settings are accessible through a straightforward web interface
- No Coding Required: Everything is point-and-click with clear instructions
- Guided Onboarding: Step-by-step walkthrough when you first create an account
- Tutorial Documentation: Comprehensive guides and tutorials available on this documentation site
- Direct Support: Contact support@nectir.io for personalized assistance
- Educational Resources: Video tutorials, best practices guides, and example prompts
Start with our template prompts and gradually customize them as you become more comfortable with the platform. Don’t hesitate to reach out for help - our support team loves helping educators succeed!
How accurate are the AI responses?
How accurate are the AI responses?
AI response accuracy depends on several factors:
- Training Data Quality: The more relevant and comprehensive your uploaded materials, the more accurate responses will be
- Question Clarity: Clear, specific questions typically receive more accurate answers
- Subject Matter: Responses about your uploaded course content are generally more accurate than general knowledge questions
- Temperature Settings: Lower temperature settings (more conservative) produce more consistent and factual responses, while higher settings allow for more creative but potentially less accurate answers. Learn more about temperature settings
- AI can occasionally make mistakes or “hallucinate” information
- Always encourage students to verify important information with course materials or instructors
- The AI works best as a learning guide rather than an authoritative source
- You can improve accuracy by regularly updating your Assistant’s training materials and refining its prompt
Test your Assistant regularly with sample student questions to ensure response quality meets your standards. For fact-heavy subjects, consider using lower temperature settings for more consistent responses.
Usage and Capabilities
Will the AI Assistant complete student assignments or write for them?
Will the AI Assistant complete student assignments or write for them?
Short Answer - No it will not, if designed correctly!Long Answer - In each Assistant’s settings, you can modify the Assistant’s prompt to instruct how the AI responds and behaves when responding to inquiries. This is where you can fully customize how the AI Assistant behaves and set guardrails for behaviors you want it to avoid.We recommend you start with one of our template prompts. Next, test your Assistant by asking it student questions and see what you think about the Assistant’s response. If you like it, great! If not, you can go back to the prompt to add specific directions to create the response/behavior you would like to see.For example, if you do not want the AI to complete student work, you can add directions like these suggestions to your prompt:
- “If a student asks for help, ask them what they already know before offering support.”
- “If a student asks you to write for them, let them know you cannot help them write and give them hints on how to get started.”
- “If a student is stuck and needs help, break down the problem into steps for them to complete but do not provide the solution”
How many users can be speaking with the AI Assistant at the same time?
How many users can be speaking with the AI Assistant at the same time?
Nectir AI offers one-to-one conversations between the user and the Assistant. Any user with access to a workspace can utilize their Assistants at any time, as often as they would like. There is no limit to the number of users using it simultaneously.
What languages does Nectir AI support?
What languages does Nectir AI support?
Nectir AI can support these languages:
- English
- French
- Portuguese
- Spanish
- German
- Italian
- Turkish
- Japanese
- Chinese
- Vietnamese
- Korean
- Russian
- Persian
- Arabic
- Urdu
- Hindi
- Marathi
- Tamil
- Telugu
- Gujarati
Language capabilities are based on the underlying model’s training data, which
means that performance may vary. Less common languages with smaller amounts of
training data may have lower accuracy or more limited capabilities compared to
widely-spoken languages.
Does the AI Assistant have access to the internet?
Does the AI Assistant have access to the internet?
No, the AI Assistant does not have internet access. While the LLM has been trained on a vast array of information, it cannot browse the internet.If there are specific websites you would like AI to be knowledgeable about, you can upload the HTML or PDF exports of those websites as your training materials.If you want the Assistant to simply share the link to the user, include the link in your training materials so the AI can pull that information.(For example: Include a link to your textbook in your course syllabus)
What is the environmental impact of using Nectir AI?
What is the environmental impact of using Nectir AI?
Using Nectir AI has a relatively low carbon footprint. Over the course of a full semester, the energy used by a single student is roughly equal to streaming a 20–40 minute video on a laptop.Nectir runs on data centers that use a mix of energy sources, with a focus on regions powered by renewables:
- Most infrastructure is hosted in Google Cloud’s US West 1 region, which is powered by 84% carbon-free energy, mostly from hydroelectric dams in Oregon.
- AI responses (via GPT-4.1, Claude Sonnet 4, and Gemini 2.5 Pro) are served through secure cloud regions that prioritize renewable energy sources.
Setup and Training
How is the AI Assistant trained on my instructional material?
How is the AI Assistant trained on my instructional material?
In each Assistant’s settings, you can upload an unlimited number of files regarding your Group like: Group syllabus, Group assignments, lecture slides, rubrics, etc.Nectir AI Assistants can be trained on any files in the formats listed below. Since videos are not yet supported, we recommend uploading the text transcript instead. We are actively working to add more media-related capabilities.Learn more about defining your Assistant’s knowledge scope
Are we limited to using Open Educational Resources (OER) or is there publisher consent for uploading textbooks?
Are we limited to using Open Educational Resources (OER) or is there publisher consent for uploading textbooks?
Since only instructors (Owners) have the ability to upload and view training documents, it is their responsibility to ensure that copyrighted material is not shared with the assistant without proper authorization.We recommend using OER (Open Educational Resources) for now. Any other materials you choose to upload are at your discretion. Rest assured, all uploaded data will remain private and accessible only to you.Note: Your uploaded training materials are securely stored and never shared or used to train AI models. They will only be utilized within the scope of your AI Assistant.
Can I upload materials that students do not have access to?
Can I upload materials that students do not have access to?
Yes, only Owners and Facilitators of a Group will have access to see the
training files you upload to your AI Assistant. Students (Members) do not have
access to the training data you upload.
Technical Information
What LLMs are used for Nectir AI?
What LLMs are used for Nectir AI?
We offer OpenAI’s GPT-4.1, Anthropic’s Claude Sonnet 4, and Google’s Gemini 2.5 Pro models, hosted through secure endpoints. You can choose which model to use for your AI Assistants through our Advanced Features settings. Your data is not shared with these companies and is not used to train any models.
Can you integrate Nectir with any LMS?
Can you integrate Nectir with any LMS?
Yes, we offer LTI 1.3 integration with major LMS platforms including Canvas, Blackboard, Moodle, and D2L/Brightspace. The integration allows users to easily navigate to Nectir directly from their LMS course page and enables automatic roster sync so users are automatically provisioned in Nectir.Integration Benefits:
- Single sign-on from your LMS to Nectir
- Automatic user provisioning and role mapping
- Direct Assistant linking within courses
- Seamless course navigation
Is speech-to-text and text-to-speech a future feature?
Is speech-to-text and text-to-speech a future feature?
Speech-to-text/text-to-speech functionality is on the roadmap and something we want to build soon!
Data, Privacy, and Security
Is Nectir AI FERPA compliant?
Is Nectir AI FERPA compliant?
Yes, while FERPA is mainly interpreted by each university, we are able to
comply with all major FERPA requirements.
Who can see the conversations users have with an Assistant?
Who can see the conversations users have with an Assistant?
Conversations are private to the individual user and are never shared. The user has the ability to rename and export any previous conversations by accessing their chat history if they would like to share conversations with others.However, instructors can leverage the Analytics Dashboard to gather insights on how users are engaging with their AI Assistants. Currently, the dashboard focuses primarily on usage data but we are looking to add more metrics soon!
How will user data be tracked?
How will user data be tracked?
User data is securely stored and never shared with third parties. While
personally identifiable information may be stored for moderation and safety
purposes, only anonymized data is used for product improvements.
What measures are in place to ensure the security of your Assistant powered by the LLMs?
What measures are in place to ensure the security of your Assistant powered by the LLMs?
Nectir AI maintains enterprise-grade security with multiple layers of protection:
- SOC 2 Type II Compliant: We meet the highest standards for security, availability, and confidentiality
- Secure Endpoints: We leverage secure sandboxed endpoints for GPT-4.1, Claude Sonnet 4, and Gemini 2.5 Pro to power Nectir AI Assistants
- Data Isolation: Your data is never shared with third parties or used to train any models
- Private Infrastructure: We host our own language model endpoints, ensuring no information is shared with third-party companies like OpenAI, Anthropic, or Google
How does Nectir protect user's IP rights to their materials uploaded into Nectir AI?
How does Nectir protect user's IP rights to their materials uploaded into Nectir AI?
Nectir securely stores all uploaded materials and never shares information with third parties. We also host our own language model endpoints so that none of your information is shared with third-party companies like OpenAI, Anthropic, or Google.
Has this platform gone through VPAT and ACR compliance?
Has this platform gone through VPAT and ACR compliance?
Yes, Nectir AI is committed to accessibility and follows WCAG 2.2 and Section 508
standards. Our Voluntary Product Accessibility Template (VPAT) and Accessibility
Conformance Report (ACR) are available upon request.You can view our complete security and compliance documentation, including our
SOC 2 Type II certification, through our Trust Center,
or contact support@nectir.io to request specific accessibility documentation.
Ready to See Nectir AI in Action?
Click here to schedule a personalized demo with our team. We will show you how
Nectir AI can transform your educational experience.