> ## Documentation Index
> Fetch the complete documentation index at: https://support.nectir.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Canvas Integration Issues

> Nectir AI integrates with Canvas through LTI v1.3 (Learning Tools Interoperability). Most Canvas-related issues are due to LTI configuration or browser settings when accessing the Assistant through Canvas.

## Common Issues

* **Assistant doesn't appear in Canvas course navigation** → Contact your LMS administrator

* **Nectir prompts you to log in inside Canvas** → [Allow third-party cookies](/troubleshooting/troubleshooting#allow-third-party-cookies)

* **Nectir prompts you to confirm the connection every time you log into Canvas** → [Allow third-party cookies](/troubleshooting/troubleshooting#allow-third-party-cookies)

* **You can't see the Assistants your instructor invited you to** → Contact your instructor

* **You can't link your Canvas course to a Nectir Group** → [Follow the linking steps](/getting-started/canvas-embed-assistants#method-1-course-navigation-sidebar) to verify you did everything correctly, then contact [support@nectir.io](mailto:support@nectir.io)

* **Nectir AI is missing from the Apps button in the Rich Content Editor, or from the External Tool list when adding a module item** → Your Canvas admin needs to enable the [deep linking placements](/lms-integrations/canvas-lti-updates#deep-linking-placements)

* **The Embed an Assistant modal opens but your Assistant isn't listed** → The list shows Shared with everyone Assistants and Private or Shared Assistants in Groups you own. If yours is missing, it's usually a Private or Shared Assistant in a Group where you're only a member. Ask the Group owner to embed it, or to make you an owner. See [the full breakdown](/getting-started/canvas-embed-assistants#troubleshooting) for details.

* **Your integrations aren't showing up in the Group settings page** → Contact [support@nectir.io](mailto:support@nectir.io)

**If your issue isn't listed in the preceding section:**

* For general browser problems (pages not loading, buttons missing, display issues), go to **[Browser & Display Issues](/troubleshooting/troubleshooting)**
* For other Canvas integration issues, contact support at **[support@nectir.io](mailto:support@nectir.io)** with:
  * A description of the problem
  * Screenshots of any error messages
  * Whether it works when accessing Nectir AI directly (not through Canvas) - If you're not sure, try signing in from [https://ai.nectir.io/](https://ai.nectir.io/)

***