> ## Documentation Index
> Fetch the complete documentation index at: https://support.nectir.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Nectir AI Support Assistant

The Nectir AI Support Assistant is a specialized helper built into Nectir AI Workspaces. Unlike educational Assistants created by instructors, the Nectir team built the Nectir AI Support Assistant, focused on helping you get the most out of Nectir AI.

<Warning>
  If the Nectir AI Support Assistant is not available in your Workspace, you can request access by contacting [support@nectir.io](mailto:support@nectir.io).
</Warning>

## How Can the Nectir AI Support Assistant Help You

The Support Assistant can help you with a wide range of issues you might encounter while using Nectir AI. Choose your situation below to get suggested prompts:

<Tabs>
  <Tab title="Designing Assistants">
    <AccordionGroup>
      <Accordion title="You need help with creating your first Assistant">
        **Try asking:** *"I'm new to Nectir AI. Can you walk me through the process of creating my first Assistant?"*

        **Or:** *"What are the key steps to set up an effective Assistant for my course?"*
      </Accordion>

      <Accordion title="You need help with files that won't upload or process">
        **Try asking:** *"My PDF files keep failing to upload. What file formats and sizes work best?"*

        **Or:** *"The import stops at the processing stage. What steps can resolve this?"*
      </Accordion>

      <Accordion title="You need help with making your Assistant respond better">
        **Try asking:** *"Can you help me write a prompt that makes my Assistant more conversational and encouraging?"*

        **Or:** *"How do I create prompts that align with my teaching philosophy?"*
      </Accordion>

      <Accordion title="You need help with understanding your Assistant's performance">
        **Try asking:** *"How do I interpret the analytics dashboard to see how students are engaging with my Assistant?"*

        **Or:** *"What metrics should I focus on to improve my Assistant's effectiveness?"*
      </Accordion>

      <Accordion title="You need help with connecting to your learning management system">
        **Try asking:** *"My Assistant isn't showing up in Canvas. What are the steps to troubleshoot LMS integration?"*

        **Or:** *"How do I properly connect my Assistant to my learning management system?"*
      </Accordion>
    </AccordionGroup>
  </Tab>

  <Tab title="Using Assistants">
    <AccordionGroup>
      <Accordion title="You need help with finding or accessing the Assistant">
        **Try asking:** *"I can't see the Assistant that my instructor created. How do I access it?"*

        **Or:** *"Where do I find the Assistant in my course?"*
      </Accordion>

      <Accordion title="You need help with getting better responses from the Assistant">
        **Try asking:** *"The Assistant isn't understanding my questions. How can I phrase my questions to get better help?"*

        **Or:** *"What's the best way to ask questions to get more helpful answers?"*
      </Accordion>

      <Accordion title="You need help with the platform not loading or working properly">
        **Try asking:** *"The Nectir AI page won't load properly in my browser. What should I try?"*

        **Or:** *"I'm having trouble with the platform not responding. How can I fix this?"*
      </Accordion>

      <Accordion title="You need help with understanding how to use the features">
        **Try asking:** *"What are conversation starters and how do I use them effectively?"*

        **Or:** *"How do I make the most of the tools available in this Assistant?"*
      </Accordion>

      <Accordion title="You need help with using AI effectively for learning">
        **Try asking:** *"How can I use this Assistant to improve my understanding of the course material rather than just getting answers?"*

        **Or:** *"What's the best way to use AI assistance for learning?"*
      </Accordion>
    </AccordionGroup>
  </Tab>
</Tabs>

## When to Contact the Nectir Team

While the Support Assistant can help with many platform questions, sometimes you need a more personalized conversation with the Nectir team. The Support Assistant is a great starting point, but it's not designed to handle all situations.

Reach out to the Nectir team directly for:

* Account access issues
* Billing questions
* Custom integration requests
* Bug reports
* Feature suggestions
* Personalized training and onboarding
* Complex implementation scenarios
* Strategic AI adoption planning

### Ways To Contact Support

**Chat with Support** - Use the <Icon icon="circle-question" size={16} />  icon in the platform for the fastest response

**Email Support** - Contact the team at [support@nectir.io](mailto:support@nectir.io) for detailed questions or to schedule a support call

**LTI Integration Issues** - Contact your LMS administrator on campus first, as they manage the technical integration between your learning management system and Nectir AI

The Nectir team is always happy to have a direct conversation about your specific needs and provide tailored guidance for your institution.

## Additional Resources

<CardGroup cols={2}>
  <Card title="Nectir AI Website" icon="globe" href="https://www.nectir.io/nectir-ai">
    Explore features, plans, and success stories
  </Card>

  <Card title="Nectir Help Guide" icon="circle-info" href="https://support.nectir.io">
    Comprehensive documentation and tutorials
  </Card>

  <Card title="Community Forum" icon="users" href="https://community.nectir.io/">
    Connect with other users and the Nectir team
  </Card>

  <Card title="Nectir Blog" icon="newspaper" href="https://www.nectir.io/blog">
    Latest features, updates, and case studies
  </Card>
</CardGroup>