> ## Documentation Index
> Fetch the complete documentation index at: https://support.nectir.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Browser & Display Issues

> Solve common browser and technical issues when using Nectir AI, including cache clearing, cookie settings, and more.

Having trouble with Nectir AI? Follow these two steps:

1. **Find your problem below** and identify which solution you need
2. **Jump to the solution section** for step-by-step instructions

## Identify Your Problem

<AccordionGroup>
  <Accordion title="Login and Authentication Issues">
    **Can't sign in or keep getting logged out:**

    * Unable to log into Nectir AI
    * Getting unexpectedly signed out
    * Login page won't load or submit
    * "Session expired" messages

    **→ Solution: [Clear Browser Cache](#clear-browser-cache)**

    **Prompted to sign in when using LMS (Canvas, etc.):**

    * Sign-in popup appears when accessing through Canvas or other LMS
    * Should be automatically authenticated but isn't
    * "Login required" messages when embedded in LMS

    **→ Solution: [Allow Third-Party Cookies](#allow-third-party-cookies)**
  </Accordion>

  <Accordion title="Display and Performance Issues">
    **Missing buttons, broken layout, or outdated content:**

    * Buttons or menus not appearing
    * Page layout looks broken or misaligned
    * Seeing old version of Nectir AI
    * Images not loading properly
    * Formatting issues

    **→ Solution: [Clear Browser Cache](#clear-browser-cache)**

    **Slow loading or poor performance:**

    * Pages load very slowly
    * Nectir AI feels sluggish or unresponsive
    * Long delays when clicking buttons
    * Timeout errors

    **→ Solution: [Clear Browser Cache](#clear-browser-cache) + [Check Internet Connection](#other-solutions)**
  </Accordion>

  <Accordion title="Browser-Related Issues">
    **Extensions causing conflicts:**

    * Nectir AI works in incognito/private mode but not in regular mode
    * Random errors or unexpected behavior
    * Features not working as expected

    **→ Solution: [Test Private Mode](#other-solutions)**

    **Browser is outdated:**

    * General compatibility issues
    * Features not working as expected
    * Error messages about unsupported browser

    **→ Solution: [Update Browser](#other-solutions)**

    **Internet connection problems:**

    * Pages won't load at all
    * Timeout errors
    * Intermittent connection problems

    **→ Solution: [Check Internet Connection](#other-solutions)**
  </Accordion>
</AccordionGroup>

***

## Solutions

<Tip>
  Most browser-related issues with Nectir AI can be resolved by clearing your cache or adjusting cookie settings. Try those solutions first before contacting support.
</Tip>

### Clear Browser Cache

**What this does:** your browser saves copies of web pages to make them load faster next time. Sometimes these saved copies get outdated or corrupted, causing pages to look broken or not work correctly. Clearing your cache deletes these saved copies so your browser downloads fresh, up-to-date versions.

<Tabs>
  <Tab title="Chrome (Recommended)">
    1. Press <kbd>Ctrl</kbd> + <kbd>Shift</kbd> + <kbd>Delete</kbd> (Windows/Linux) or <kbd>⌘</kbd> + <kbd>Shift</kbd> + <kbd>Delete</kbd> (Mac)
    2. Choose "All time" from the time range dropdown
    3. Check both **Cached images and files** and **Cookies and other site data**
    4. Click **Clear browsing data**

    **After clearing:**

    1. Close all Chrome windows completely
    2. Reopen Chrome and go to Nectir AI
    3. Log in again
    4. Check if the issue is resolved

    [Detailed Chrome cache clearing instructions](https://support.google.com/accounts/answer/32050?hl=en\&co=GENIE.Platform%3DDesktop)
  </Tab>

  <Tab title="Firefox">
    1. Press <kbd>Ctrl</kbd> + <kbd>Shift</kbd> + <kbd>Delete</kbd> (Windows/Linux) or <kbd>⌘</kbd> + <kbd>Shift</kbd> + <kbd>Delete</kbd> (Mac)
    2. Choose "Everything" from the time range dropdown
    3. Check both **Cache** and **Cookies**
    4. Click **Clear Now**

    **After clearing:**

    1. Close all Firefox windows completely
    2. Reopen Firefox and go to Nectir AI
    3. Log in again
    4. Check if the issue is resolved

    [Detailed Firefox cache clearing instructions](https://support.mozilla.org/en-US/kb/how-clear-firefox-cache)
  </Tab>

  <Tab title="Safari">
    1. Click **Safari** in the menu bar
    2. Select **Clear History...**
    3. Choose "all history" from the dropdown
    4. Click **Clear History**

    **After clearing:**

    1. Close all Safari windows completely
    2. Reopen Safari and go to Nectir AI
    3. Log in again
    4. Check if the issue is resolved

    [Detailed Safari cache clearing instructions](https://support.apple.com/en-us/105082)
  </Tab>

  <Tab title="Edge">
    1. Press <kbd>Ctrl</kbd> + <kbd>Shift</kbd> + <kbd>Delete</kbd> (Windows/Linux) or <kbd>⌘</kbd> + <kbd>Shift</kbd> + <kbd>Delete</kbd> (Mac)
    2. Choose "All time" from the time range dropdown
    3. Check both **Cached images and files** and **Cookies and other site data**
    4. Click **Clear now**

    **After clearing:**

    1. Close all Edge windows completely
    2. Reopen Edge and go to Nectir AI
    3. Log in again
    4. Check if the issue is resolved

    [Detailed Edge cache clearing instructions](https://support.microsoft.com/en-us/microsoft-edge/view-and-delete-browser-history-in-microsoft-edge-00cf7943-a9e1-975a-a33d-ac10ce454ca4)
  </Tab>
</Tabs>

### Allow Third-Party Cookies

**What this does:** when you access Nectir AI through your learning management system (like Canvas), your browser treats Nectir AI as a "third-party" site. Some browsers block these third-party sites from storing login information for security. Allowing third-party cookies lets Nectir AI remember that you're already logged in through your LMS, so you don't get unexpected login prompts.

<Tabs>
  <Tab title="Chrome (Recommended)">
    1. Look for the cookie/eye icon in the address bar
    2. Click on it and select **Allow cookies**
    3. This will allow cookies for 90 days on this site

    **After allowing:**

    1. Reload the page
    2. Try accessing Nectir AI through your LMS again
    3. Check if the login prompt is gone

    [Detailed Chrome cookie instructions](https://support.google.com/chrome/answer/95647)
  </Tab>

  <Tab title="Firefox">
    1. Look for the shield icon in the address bar
    2. Click it and toggle off **Enhanced Tracking Protection** for this site
    3. This will disable tracking protection for this site only

    **After allowing:**

    1. The page will automatically reload
    2. Try accessing Nectir AI through your LMS again
    3. Check if the login prompt is gone

    [Detailed Firefox cookie instructions](https://support.mozilla.org/en-US/kb/third-party-cookies-firefox-tracking-protection)
  </Tab>

  <Tab title="Safari">
    1. Click the privacy report icon in the address bar
    2. Turn off **Prevent Cross-Site Tracking** for this site
    3. This will allow tracking for this specific site

    **After allowing:**

    1. Reload the page
    2. Try accessing Nectir AI through your LMS again
    3. Check if the login prompt is gone

    [Detailed Safari cookie instructions](https://support.apple.com/guide/safari/manage-cookies-and-website-data-sfri11471/mac)
  </Tab>

  <Tab title="Edge">
    1. Click the lock icon in the address bar
    2. Click **Cookies** and select **Allow** for the site
    3. This will allow cookies for this specific site

    **After allowing:**

    1. Reload the page
    2. Try accessing Nectir AI through your LMS again
    3. Check if the login prompt is gone

    [Detailed Edge cookie instructions](https://support.microsoft.com/en-us/windows/manage-cookies-in-microsoft-edge-view-allow-block-delete-and-use-168dab11-0753-043d-7c16-ede5947fc64d)
  </Tab>
</Tabs>

### Other Solutions

<AccordionGroup>
  <Accordion title="Test Private Mode and Disable Extensions">
    **Test in Private Mode:**

    * **Chrome**: <kbd>Ctrl</kbd> + <kbd>Shift</kbd> + <kbd>N</kbd> (Windows/Linux) or <kbd>⌘</kbd> + <kbd>Shift</kbd> + <kbd>N</kbd> (Mac)
    * **Firefox**: <kbd>Ctrl</kbd> + <kbd>Shift</kbd> + <kbd>P</kbd> (Windows/Linux) or <kbd>⌘</kbd> + <kbd>Shift</kbd> + <kbd>P</kbd> (Mac)
    * **Safari**: <kbd>⌘</kbd> + <kbd>Shift</kbd> + <kbd>N</kbd>
    * **Edge**: <kbd>Ctrl</kbd> + <kbd>Shift</kbd> + <kbd>N</kbd>

    **If private mode works:**

    1. Temporarily disable all browser extensions (especially ad blockers)
    2. Test Nectir AI again
    3. Re-enable extensions one by one to identify the problematic one
  </Accordion>

  <Accordion title="Check JavaScript and Pop-up Settings">
    **JavaScript must be enabled for Nectir AI to work properly:**

    1. Check if JavaScript is enabled in your browser settings
    2. Allow pop-ups for your LMS and Nectir AI domains
    3. Temporarily disable ad blockers that might block necessary features

    **For Chrome:** Settings > Privacy and security > Site Settings > JavaScript (ensure "Allowed" is selected)

    **For Firefox:** Settings > Privacy & Security > Permissions > Block pop-up windows (add exceptions for your LMS and Nectir AI)
  </Accordion>

  <Accordion title="Temporarily Disable Security Software">
    **If you have antivirus or firewall software:**

    1. Temporarily disable your antivirus software
    2. Test Nectir AI to see if it works
    3. If it works, add Nectir AI and your LMS to your antivirus whitelist
    4. **Important:** Re-enable your antivirus software after testing

    <Warning>
      Only disable security software temporarily for testing. Always re-enable it afterward.
    </Warning>
  </Accordion>

  <Accordion title="Update Your Browser">
    Check for updates in your browser settings and install the latest version:

    * **Chrome**: Menu (⋮) > **Help** > **About Google Chrome**
    * **Firefox**: Menu (☰) > **Help** > **About Firefox**
    * **Safari**: **Safari** > **About Safari** (updates through System Preferences)
    * **Edge**: Menu (...) > **Help and feedback** > **About Microsoft Edge**
  </Accordion>

  <Accordion title="Check Internet Connection">
    1. **Test other websites** to confirm internet connectivity
    2. **Restart your router/modem** if connection seems unstable
    3. **Try a different network** (mobile hotspot, etc.) to isolate the issue
    4. **Contact your internet service provider** if problems persist
  </Accordion>
</AccordionGroup>

## Still Need Help

If none of these solutions resolve your issue:

1. **Document the problem**:
   * Take a screenshot of any error messages
   * Note exactly when and how the problem occurs
   * Record which steps you've already tried

2. **Contact support** at [support@nectir.io](mailto:support@nectir.io) with:
   * A description of the problem
   * Your browser and operating system
   * Screenshots of any error messages
   * Steps you've already attempted