Interact With AI Assistants
General Troubleshooting
Solve common browser and technical issues when using Nectir AI, including cache clearing, cookie settings, and more.
Having trouble with Nectir AI? Follow these two steps:
- Find your problem below and identify which solution you need
- Jump to the solution section for step-by-step instructions
Identify Your Problem
Login and Authentication Issues
Login and Authentication Issues
Can’t sign in or keep getting logged out:
- Unable to log into Nectir AI
- Getting unexpectedly signed out
- Login page won’t load or submit
- “Session expired” messages
- Sign-in popup appears when accessing through Canvas or other LMS
- Should be automatically authenticated but isn’t
- “Login required” messages when embedded in LMS
Display and Performance Issues
Display and Performance Issues
Missing buttons, broken layout, or outdated content:
- Buttons or menus not appearing
- Page layout looks broken or misaligned
- Seeing old version of Nectir AI
- Images not loading properly
- Formatting issues
- Pages load very slowly
- Nectir AI feels sluggish or unresponsive
- Long delays when clicking buttons
- Timeout errors
Browser-Related Issues
Browser-Related Issues
Solutions
Clear Browser Cache
Quick Method (Recommended):
- On the Nectir AI site, click the lock icon in the address bar
- Select Site Settings
- Click Clear Data
- Hard refresh the page: Ctrl + F5 (Windows/Linux) or ⌘ + Shift + R (Mac)
- Log in again if prompted
- Press Ctrl + Shift + Delete (Windows/Linux) or ⌘ + Shift + Delete (Mac)
- Select “Cached images and files”
- Choose “All time” from the time range
- Click Clear Data
- Hard refresh the page: Ctrl + F5 (Windows/Linux) or ⌘ + Shift + R (Mac)
- Log in again if prompted
Allow Third-Party Cookies
Quick Method (Recommended):
- Look for the cookie/lock icon in the address bar
- Click on it and select Allow cookies
- Reload the page
- Click three dots menu (⋮) > Settings
- Go to Privacy and security > Third-party cookies
- Choose Allow third-party cookies
- Reload the page
Other Solutions
Test Private Mode and Disable Extensions
Test Private Mode and Disable Extensions
Test in Private Mode:
- Chrome: Ctrl + Shift + N (Windows/Linux) or ⌘ + Shift + N (Mac)
- Firefox: Ctrl + Shift + P (Windows/Linux) or ⌘ + Shift + P (Mac)
- Safari: ⌘ + Shift + N
- Edge: Ctrl + Shift + N
- Temporarily disable all browser extensions
- Test Nectir AI again
- Re-enable extensions one by one to identify the problematic one
Update Your Browser
Update Your Browser
Check for updates in your browser settings and install the latest version:
- Chrome: Menu (⋮) > Help > About Google Chrome
- Firefox: Menu (☰) > Help > About Firefox
- Safari: Safari > About Safari (updates through System Preferences)
- Edge: Menu (…) > Help and feedback > About Microsoft Edge
Check Internet Connection
Check Internet Connection
- Test other websites to confirm internet connectivity
- Restart your router/modem if connection seems unstable
- Try a different network (mobile hotspot, etc.) to isolate the issue
- Contact your internet service provider if problems persist
Still Need Help
If none of these solutions resolve your issue:-
Document the problem:
- Take a screenshot of any error messages
- Note exactly when and how the problem occurs
- Record which steps you’ve already tried
-
Contact support at support@nectir.io with:
- A description of the problem
- Your browser and operating system
- Screenshots of any error messages
- Steps you’ve already attempted
Most browser-related issues with Nectir AI can be resolved by clearing your cache or adjusting cookie settings. Try those solutions first before contacting support.