Interact With AI Assistants
General Troubleshooting
Solve common browser and technical issues when using Nectir AI, including cache clearing, cookie settings, and more.
Having trouble with Nectir AI? Follow these two steps:
- Find your problem below and identify which solution you need
- Jump to the solution section for step-by-step instructions
Identify Your Problem
Solutions
Clear Browser Cache
Quick Method (Recommended):
- On the Nectir AI site, click the lock icon in the address bar
- Select Site Settings
- Click Clear Data
- Hard refresh the page: Ctrl + F5 (Windows/Linux) or ⌘ + Shift + R (Mac)
- Log in again if prompted
Full Method:
- Press Ctrl + Shift + Delete (Windows/Linux) or ⌘ + Shift + Delete (Mac)
- Select “Cached images and files”
- Choose “All time” from the time range
- Click Clear Data
- Hard refresh the page: Ctrl + F5 (Windows/Linux) or ⌘ + Shift + R (Mac)
- Log in again if prompted
Quick Method (Recommended):
- On the Nectir AI site, click the lock icon in the address bar
- Select Site Settings
- Click Clear Data
- Hard refresh the page: Ctrl + F5 (Windows/Linux) or ⌘ + Shift + R (Mac)
- Log in again if prompted
Full Method:
- Press Ctrl + Shift + Delete (Windows/Linux) or ⌘ + Shift + Delete (Mac)
- Select “Cached images and files”
- Choose “All time” from the time range
- Click Clear Data
- Hard refresh the page: Ctrl + F5 (Windows/Linux) or ⌘ + Shift + R (Mac)
- Log in again if prompted
Method 1 (Recommended):
- Click the menu button (☰) and select Settings
- Select the Privacy & Security panel
- In the Cookies and Site Data section, click Clear Data…
- Ensure only Cached Web Content is checkmarked
- Click the Clear button
- Hard refresh the page: Ctrl + F5 (Windows/Linux) or ⌘ + Shift + R (Mac)
- Log in again if prompted
Method 2 (Keyboard Shortcut):
- Press Ctrl + Shift + Delete (Windows/Linux) or ⌘ + Shift + Delete (Mac)
- Choose “Everything” from the time range dropdown
- Select Cache
- Click Clear Now
- Hard refresh the page: Ctrl + F5 (Windows/Linux) or ⌘ + Shift + R (Mac)
- Log in again if prompted
- Click Safari in the menu bar
- Select Clear History
- Choose “all history” from the dropdown
- Click Clear History
- Hard refresh the page: ⌘ + Shift + R
- Log in again if prompted
- Select Settings and more (…) > Settings > Privacy, search, and services
- Under Clear browsing data, select Choose what to clear
- Choose a time range from the drop-down menu
- Select Cached images and files
- Select Clear now
- Hard refresh the page: Ctrl + F5 (Windows/Linux)
- Log in again if prompted
Allow Third-Party Cookies
Quick Method (Recommended):
- Look for the cookie/lock icon in the address bar
- Click on it and select Allow cookies
- Reload the page
Settings Method:
- Click three dots menu (⋮) > Settings
- Go to Privacy and security > Third-party cookies
- Choose Allow third-party cookies
- Reload the page
Quick Method (Recommended):
- Look for the cookie/lock icon in the address bar
- Click on it and select Allow cookies
- Reload the page
Settings Method:
- Click three dots menu (⋮) > Settings
- Go to Privacy and security > Third-party cookies
- Choose Allow third-party cookies
- Reload the page
Quick Method (Recommended):
- Look for the shield icon in the address bar
- Click it and toggle off Enhanced Tracking Protection for this site
- Reload the page
Settings Method:
- Click menu (☰) > Settings > Privacy & Security
- Under Enhanced Tracking Protection, select Custom
- Check Cookies and select Cross-site tracking cookies
- Reload the page
Quick Method (Recommended):
- Click the privacy report icon in the address bar
- Turn off Prevent Cross-Site Tracking for this site
- Reload the page
Settings Method:
- Safari > Settings > Privacy tab
- Under Cookies and website data, select Allow from websites I visit
- Reload the page
Quick Method (Recommended):
- Click the lock icon in the address bar
- Click Cookies and allow cookies for the site
- Reload the page
Settings Method:
- Click three dots (…) > Settings
- Cookies and site permissions > Manage and delete cookies and site data
- Turn off Block third-party cookies
- Reload the page
Other Solutions
Still Need Help
If none of these solutions resolve your issue:
-
Document the problem:
- Take a screenshot of any error messages
- Note exactly when and how the problem occurs
- Record which steps you’ve already tried
-
Contact support at support@nectir.io with:
- A description of the problem
- Your browser and operating system
- Screenshots of any error messages
- Steps you’ve already attempted
Most browser-related issues with Nectir AI can be resolved by clearing your cache or adjusting cookie settings. Try those solutions first before contacting support.