Nectir AI Support Assistant
Your comprehensive guide to leveraging the built-in Support Assistant for platform help, AI education best practices, and technical troubleshooting.
What is the Nectir AI Support Assistant?
The Nectir AI Support Assistant is a specialized helper built into most Nectir AI workspaces. Unlike educational assistants created by instructors, the Support Assistant focuses exclusively on helping you navigate the platform, understand AI education practices, and troubleshoot technical issues.
If the Support Assistant isn’t available in your workspace, you can request access by contacting support@nectir.io.
The Support Assistant is distinct from custom AI Assistants that instructors create for course-specific content. It will not provide educational content directly but will help you use the platform effectively.
Using the Support Assistant by Topic Area
When to Contact the Nectir Team
While the Support Assistant can help with many platform questions, sometimes you need a more personalized conversation with our team. The Support Assistant is a great starting point, but it’s not designed to handle all situations.
Reach out to the Nectir team directly for:
- Account access issues
- Billing questions
- Custom integration requests
- Bug reports
- Feature suggestions
- Personalized training and onboarding
- Complex implementation scenarios
- Strategic AI adoption planning
Our team is always happy to have a direct conversation about your specific needs and provide tailored guidance for your institution.
Contact support@nectir.io or visit the Nectir AI Community Forum for personalized assistance.
Key Support Resources
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