Nectir AI Support Assistant capabilities
The Nectir AI Support Assistant is a specialized helper built into most Nectir AI Workspaces. Unlike educational Assistants created by instructors, the Support Assistant focuses only on helping you navigate the platform, understand AI education practices, and troubleshoot technical issues. If the Support Assistant isn’t available in your Workspace, you can request access by contacting support@nectir.io.
The Support Assistant is distinct from custom AI Assistants that instructors create for course-specific content. It will not provide educational content directly but will help you use the platform effectively.

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Using the Support Assistant by Topic Area

The Support Assistant Can Help You With

  • Finding features within the Nectir AI interface
  • Setting up your account and managing settings
  • Accessing analytics and administrative tools
  • Understanding how platform components work together

Effective Questions to Ask

  • “Where do I find the analytics dashboard for my course?”
  • “How do I create conversation starters for my assistant?”
  • “What’s the process for duplicating an existing course?”

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Example Conversation

1

You

“I’m trying to find where I can see the usage analytics for my assistant. Where should I look?”
2

Support Assistant

“You can access the analytics dashboard from your course page. Click on the assistant you want to analyze, then look for the ‘Analytics’ option in the left sidebar menu. There you’ll find usage statistics, popular topics, and user engagement metrics. Would you like me to explain what specific metrics are available?”

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When to Contact the Nectir Team

While the Support Assistant can help with many platform questions, sometimes you need a more personalized conversation with the Nectir team. The Support Assistant is a great starting point, but it’s not designed to handle all situations. Reach out to the Nectir team directly for:
  • Account access issues
  • Billing questions
  • Custom integration requests
  • Bug reports
  • Feature suggestions
  • Personalized training and onboarding
  • Complex implementation scenarios
  • Strategic AI adoption planning
The Nectir team is always happy to have a direct conversation about your specific needs and provide tailored guidance for your institution. Contact support@nectir.io or visit the Nectir AI Community Forum for personalized help.

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Key Support Resources

Nectir AI Website

Explore features, plans, and success stories

Nectir Help Guide

Comprehensive documentation and tutorials

Community Forum

Connect with other users and the Nectir team

Nectir Blog

Latest features, updates, and case studies