The Nectir AI Support Assistant is a specialized helper built into Nectir AI Workspaces. Unlike educational Assistants created by instructors, the Nectir team built the Nectir AI Support Assistant, focused on helping you get the most out of Nectir AI.
If the Nectir AI Support Assistant is not available in your Workspace, you can request access by contacting support@nectir.io.

​
How Can the Nectir AI Support Assistant Help You

The Support Assistant can help you with a wide range of issues you might encounter while using Nectir AI. Choose your situation below to get suggested prompts:
Try asking: “I’m new to Nectir AI. Can you walk me through the process of creating my first Assistant?”Or: “What are the key steps to set up an effective Assistant for my course?”
Try asking: “My PDF files keep failing to upload. What file formats and sizes work best?”Or: “The import stops at the processing stage. What steps can resolve this?”
Try asking: “Can you help me write a prompt that makes my Assistant more conversational and encouraging?”Or: “How do I create prompts that align with my teaching philosophy?”
Try asking: “How do I interpret the analytics dashboard to see how students are engaging with my Assistant?”Or: “What metrics should I focus on to improve my Assistant’s effectiveness?”
Try asking: “My Assistant isn’t showing up in Canvas. What are the steps to troubleshoot LMS integration?”Or: “How do I properly connect my Assistant to my learning management system?”

​
When to Contact the Nectir Team

While the Support Assistant can help with many platform questions, sometimes you need a more personalized conversation with the Nectir team. The Support Assistant is a great starting point, but it’s not designed to handle all situations. Reach out to the Nectir team directly for:
  • Account access issues
  • Billing questions
  • Custom integration requests
  • Bug reports
  • Feature suggestions
  • Personalized training and onboarding
  • Complex implementation scenarios
  • Strategic AI adoption planning

​
Ways To Contact Support

Chat with Support - Use the icon in the platform for the fastest response Email Support - Contact the team at support@nectir.io for detailed questions or to schedule a support call LTI Integration Issues - Contact your LMS administrator on campus first, as they manage the technical integration between your learning management system and Nectir AI The Nectir team is always happy to have a direct conversation about your specific needs and provide tailored guidance for your institution.

​
Additional Resources

Nectir AI Website

Explore features, plans, and success stories

Nectir Help Guide

Comprehensive documentation and tutorials

Community Forum

Connect with other users and the Nectir team

Nectir Blog

Latest features, updates, and case studies