The Nectir AI Support Assistant is a specialized helper built into Nectir AI Workspaces. Unlike educational Assistants created by instructors, the Nectir team built the Nectir AI Support Assistant, focused on helping you get the most out of Nectir AI.
If the Nectir AI Support Assistant is not available in your Workspace, you can request access by contacting support@nectir.io.

How Can the Nectir AI Support Assistant Help You

The Support Assistant can help you with a wide range of issues you might encounter while using Nectir AI. Choose your situation below to get suggested prompts:

When to Contact the Nectir Team

While the Support Assistant can help with many platform questions, sometimes you need a more personalized conversation with the Nectir team. The Support Assistant is a great starting point, but it’s not designed to handle all situations. Reach out to the Nectir team directly for:
  • Account access issues
  • Billing questions
  • Custom integration requests
  • Bug reports
  • Feature suggestions
  • Personalized training and onboarding
  • Complex implementation scenarios
  • Strategic AI adoption planning

Ways To Contact Support

Chat with Support - Use the icon in the platform for the fastest response Email Support - Contact the team at support@nectir.io for detailed questions or to schedule a support call LTI Integration Issues - Contact your LMS administrator on campus first, as they manage the technical integration between your learning management system and Nectir AI The Nectir team is always happy to have a direct conversation about your specific needs and provide tailored guidance for your institution.

Additional Resources