Troubleshooting
Nectir AI Support Assistant
The Nectir AI Support Assistant is a specialized helper built into Nectir AI Workspaces. Unlike educational Assistants created by instructors, the Nectir team built the Nectir AI Support Assistant, focused on helping you get the most out of Nectir AI.
If the Nectir AI Support Assistant is not available in your Workspace, you can request access by contacting support@nectir.io.
How Can the Nectir AI Support Assistant Help You
The Support Assistant can help you with a wide range of issues you might encounter while using Nectir AI. Choose your situation below to get suggested prompts:You need help with creating your first Assistant
You need help with creating your first Assistant
Try asking: “I’m new to Nectir AI. Can you walk me through the process of creating my first Assistant?”Or: “What are the key steps to set up an effective Assistant for my course?”
You need help with files that won't upload or process
You need help with files that won't upload or process
Try asking: “My PDF files keep failing to upload. What file formats and sizes work best?”Or: “The import stops at the processing stage. What steps can resolve this?”
You need help with making your Assistant respond better
You need help with making your Assistant respond better
Try asking: “Can you help me write a prompt that makes my Assistant more conversational and encouraging?”Or: “How do I create prompts that align with my teaching philosophy?”
You need help with understanding your Assistant's performance
You need help with understanding your Assistant's performance
Try asking: “How do I interpret the analytics dashboard to see how students are engaging with my Assistant?”Or: “What metrics should I focus on to improve my Assistant’s effectiveness?”
You need help with connecting to your learning management system
You need help with connecting to your learning management system
Try asking: “My Assistant isn’t showing up in Canvas. What are the steps to troubleshoot LMS integration?”Or: “How do I properly connect my Assistant to my learning management system?”
When to Contact the Nectir Team
While the Support Assistant can help with many platform questions, sometimes you need a more personalized conversation with the Nectir team. The Support Assistant is a great starting point, but it’s not designed to handle all situations. Reach out to the Nectir team directly for:- Account access issues
- Billing questions
- Custom integration requests
- Bug reports
- Feature suggestions
- Personalized training and onboarding
- Complex implementation scenarios
- Strategic AI adoption planning