Common Issues
- Assistant doesn’t appear in Canvas course navigation → Contact your LMS administrator
- Nectir prompts you to log in inside Canvas → Allow third-party cookies
- Nectir prompts you to confirm the connection every time you log into Canvas → Allow third-party cookies
- You can’t see the Assistants your instructor invited you to → Contact your instructor
- You can’t link your Canvas course to a Nectir Group → Follow the linking steps to verify you did everything correctly, then contact support@nectir.io
- Nectir AI is missing from the Apps button in the Rich Content Editor, or from the External Tool list when adding a module item → Your Canvas admin needs to enable the deep linking placements
- The Embed an Assistant modal opens but your Assistant isn’t listed → The list shows Shared with everyone Assistants and Private or Shared Assistants in Groups you own. If yours is missing, it’s usually a Private or Shared Assistant in a Group where you’re only a member. Ask the Group owner to embed it, or to make you an owner. See the full breakdown for details.
- Your integrations aren’t showing up in the Group settings page → Contact support@nectir.io
- For general browser problems (pages not loading, buttons missing, display issues), go to Browser & Display Issues
- For other Canvas integration issues, contact support at support@nectir.io with:
- A description of the problem
- Screenshots of any error messages
- Whether it works when accessing Nectir AI directly (not through Canvas) - If you’re not sure, try signing in from https://ai.nectir.io/