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Common Issues

  • Assistant doesn’t appear in Canvas course navigation → Contact your LMS administrator
  • Nectir prompts you to log in inside Canvas → Allow third-party cookies
  • Nectir prompts you to confirm the connection every time you log into Canvas → Allow third-party cookies
  • You can’t see the Assistants your instructor invited you to → Contact your instructor
  • You can’t link your Canvas course to a Nectir Group → Follow the linking steps to verify you did everything correctly, then contact support@nectir.io
  • Your integrations aren’t showing up in the Group settings page → Contact support@nectir.io
If your issue isn’t listed in the preceding section:
  • For general browser problems (pages not loading, buttons missing, display issues), go to Browser & Display Issues
  • For other Canvas integration issues, contact support at support@nectir.io with:
    • A description of the problem
    • Screenshots of any error messages
    • Whether it works when accessing Nectir AI directly (not through Canvas) - If you’re not sure, try signing in from https://ai.nectir.io/