Assistant Knowledge
Manage the information your Assistant has access to and can respond about.
Understanding Knowledge Management
Knowledge scope defines the boundaries of information your Assistant can access and understand.
General knowledge
Includes your documents plus the full breadth of knowledge from our advanced AI models (GPT-4.1 and Claude 4).
Topic knowledge
Includes your documents and only the relevant topics from the AI models based on your documents, the prompt, and user input.
Document only
Limits the Assistant’s knowledge to only the information in the documents you upload. No access to AI models.
Knowledge scope defines the boundaries of information your Assistant can access and understand.
General knowledge
Includes your documents plus the full breadth of knowledge from our advanced AI models (GPT-4.1 and Claude 4).
Topic knowledge
Includes your documents and only the relevant topics from the AI models based on your documents, the prompt, and user input.
Document only
Limits the Assistant’s knowledge to only the information in the documents you upload. No access to AI models.
Training data is the information you upload to customize your Nectir AI Assistant’s knowledge base. This personalization ensures that the AI provides responses tailored to your specific needs.
When deciding what to upload, consider:
- Information about your course, program, or project
- Information unique to your campus
- Concepts/Terminology specific to your program
- Dates, deadlines, and logistical information
- Content the AI models won’t have in their training
Supported file types
| File type | Supported extensions |
|---|---|
| Plain text | .txt .text .eml .msg .html .md |
| Images | .jpg .jpeg .png .tiff .bmp .heif |
| Documents | .pdf .pptx .docx |
| Video | .mp4 .mov .avi .wmv |
| Audio | .mp3 .wav .m4a .ogg |
You can upload as many training files as you would like. There is a limit of 150MB per file.
Our AI can now process video and audio files directly, extracting both visual and audio content for a more comprehensive understanding of your materials.
Configuration Steps
Access Assistant Settings
Click on your Assistant and select Settings on the top right of the page
Navigate to Knowledge Tab
Click on the Knowledge tab in the sidebar
Select Knowledge Scope
Choose either General knowledge, Topic knowledge, or Document only
Save Your Selection
Click Save changes to apply your knowledge scope setting
Upload Training Data
Click Upload training data and select files from your computer
LMS Import
Import content directly from your Learning Management System
Manual Upload
Upload files directly from your computer
If your knowledge scope is set to “Document only” and no documents are uploaded, your Assistant will not have access to any knowledge.
Verify Training Status
Wait for the status to show green and say “Trained” before asking the Assistant about the information in the file
Managing Training Files
After uploading files to your Assistant’s knowledge base, you can manage them through the Assistant knowledge settings.
You can perform three actions on your training files using the dropdown menu that appears when you click the three dots next to any file:
Next Steps
LMS Import
Import content directly from your LMS
Assistant Prompt
Set the directions that shape your Assistant’s behavior
Best Practices
Learn best practices for creating effective prompts
Conversation Starters
Create predefined prompts to help users begin interacting
Video Tutorial
See Knowledge Setup in Action
Watch how to configure knowledge scope and upload training data