Skip to main content
The LMS file import feature lets you upload a course export file (such as .imscc) from your Learning Management System into Nectir AI. After uploading, you can select specific materials from the export to add to your Assistant’s knowledge base.
Using Canvas? You can skip the export step entirely. Import from Canvas connects directly to your Canvas instance via API, letting you browse and select course content without downloading any files.
LMS import interface showing course export upload option

​
Key Benefits

  • Effortless content transfer: Upload your course export file once to access all your course materials
  • Selective training: Choose only the specific documents you want to use for training
  • Intelligent change detection: Nectir automatically identifies which files you modified when you upload a new export
  • Consistent knowledge base: Keep your AI Assistant in sync with your course content as it evolves

​
How It Works

1

Export Your Course

Download a course export file from your Learning Management System:
Important: When exporting from D2L Brightspace, use the Export as Common Cartridge option, not the “Thin Common Cartridge” option. The standard Common Cartridge includes actual content files, while the Thin version only contains metadata.
2

Upload to Nectir

In your Assistant’s Knowledge tab, click Add Knowledge, select Import Course Export, then click Upload Course File and select your course export file
Knowledge import interface showing upload progress
3

Processing

Nectir will process your course export, extracting and organizing all available content
Processing screen showing course files being extracted
4

Select Content

Browse through your course content and select which specific files to include in your Assistant’s training data
File selection interface showing course content organized by modules
5

Start Training

Click “Import Selected” to begin training your Assistant with the selected content

​
Managing Imported Files

Imported files appear in the Knowledge table as a single row named after the course. Click the course name to open a side panel listing its files. Imported files can’t be renamed or deleted one at a time.
To retrieve a copy of an imported file:
1

Open the Course

Click the course name in the Knowledge table
2

Select 'Download'

Click the three dots next to the file and choose “Download”
3

Save the File

Your browser will prompt you to save the file to your local device
The same menu has Hide Source (or Show Source) to control whether the file is listed in response sources.
To remove a course export and all its files from your Assistant’s knowledge base:
1

Select 'Delete'

Click the three dots on the course row in the Knowledge table and choose “Delete”
2

Confirm Deletion

When prompted, confirm that you want to delete the import
Deleting an import removes every file imported from that course export. The Assistant will no longer be able to access information contained in those files.

​
Updating Your Content

As your course evolves, you can update your AI Assistant’s knowledge base:
  1. Download a new export file from your LMS
  2. Upload it to Nectir using the same process
  3. Nectir automatically:
    • Identifies which files are new or modified
    • Show changes that require review
    • Maintain your previous selections where possible
When you upload a new course export, Nectir intelligently compares it with your previous upload. Only files that have changed will need to be reprocessed, saving you time and ensuring your Assistant always has the most current information.

​
Troubleshooting

If you’re experiencing issues with the LMS import feature, here are some common problems and solutions:
If you can see files in your LMS export but can’t select them for import, this is typically due to one of two reasons:
  1. Unsupported file format: The file may be in a format that isn’t currently supported
    • Solution: Convert the file to one of our supported formats listed above
    • For documents: Save or export as PDF, DOCX, or PPTX
    • For media: Convert to supported image, video, or audio formats
  2. Already imported: Files marked Unchanged are already in your knowledge base and haven’t changed since you imported them, so there’s nothing new to import
Files larger than the 150 MB per file limit can be selected, but they fail during processing. To import them:
  • Solution: Compress or split the file
  • For videos: Use built-in tools like iMovie (Mac) or QuickTime Player to compress
  • For documents: Break large files into smaller segments
  • For images: Resize or use image compression tools
If your LMS export processing stalls or fails to complete:
  1. Check your internet connection stability
  2. Try uploading a smaller export first to test the system
  3. Ensure your export file isn’t corrupted (try re-exporting from your LMS)
  4. If the problem persists, contact support with details about your export file type and size
If content appears to import successfully but doesn’t show up in your Assistant’s knowledge:
  1. Confirm you clicked “Import Selected” after selecting files
  2. Check that processing completed without errors in the upload progress panel. Files appear in the Knowledge table only after processing succeeds.
  3. Try a test question that specifically references the imported content
  4. Verify that your Assistant’s knowledge scope is set appropriately

​
Next Steps

Knowledge Scope

Configure the boundaries of information your Assistant can access

Assistant Prompt

Set the directions that shape your Assistant’s behavior

​
Video Tutorial

See LMS Import in Action

Watch how to import content from your Learning Management System